Archive FAQs - Factory Sales

Q: I did not receive an order confirmation

It is possible that you did not receive an order confirmation. Please check that you have entered your e-mail address correctly and always check your spam.

Q: I did not receive a product

Delivery time for our toppers and mattresses is between 3 and 6 business days. It is possible that due to the busy times in our warehouse, your order may take longer. Should this occur you will automatically be notified by us. If you have not received your order after 6 working days. Send an email with your order number to service@fabrieks-verkoop.nl .

Q: What are the shipping costs?

Toppers and mattresses are shipped free of charge throughout the Netherlands, Belgium and Germany. Cost for delivery of sofas and box springs in the Netherlands and Belgium is €75.00. Sofas and box springs are delivered within 2 weeks and you can choose from 4 delivery days. A day in advance you will be called about what time the driver will be there. Attention! The driver is alone and delivers to the door first floor. No assembly and the sofa or box spring is not unpacked.

Q: What is the shipping and delivery policy?

When ordering a product, there are two choices. Delivery or collection in the store. Delivery is free for toppers and mattresses and will be delivered within 3 to 6 working days. Pick up in the store is possible within the opening hours. Tuesday to Saturday from 10.00 to 17.00.

Q: Who will bear the cost of return shipping?

If the customer decides to return the product to Fabrics Verkoop, the cost of returning the product to Fabrics Verkoop shall be borne by the customer. Any damage that occurs during the return to Fabrieks Verkoop are the responsibility and account of the customer.

Q: Within how many days must I register my return?

You have the right to withdraw from the contract within a period of 14 days without giving reasons. The revocation period expires 14 days after the day of purchase.