Artikel 1 – Definities
Artikel 2 – Identiteit van de ondernemer
Artikel 3 – Toepasselijkheid
Artikel 4 – Het aanbod
Artikel 5 – De overeenkomst
Artikel 6 – Herroepingsrecht
Artikel 7 – Kosten in geval van herroeping
Artikel 8 – De prijs
Artikel 9 – Conformiteit en garantie
Artikel 10 – Levering en uitvoering
Artikel 11 – Betaling
Artikel 12 – Klachtenregeling
Artikel 13 – Geschillen
Artikel 14 – Aanvullende of afwijkende bepalingen
Artikel 15 – Algemene voorwaarden betalingssystemen

Article 1 - Definitions

In these terms and conditions, the following terms shall have the following meanings:

Withdrawal period: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

Day: calendar day;

Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time

Durable medium: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;

Model form: the model form for withdrawal that the trader makes available that a consumer can fill in when he wants to make use of his right of withdrawal.

Entrepreneur: the natural or legal person who offers products and/or services to consumers from a distance;

Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;

Technology for distance communication: means that can be used for the conclusion of an agreement, without the consumer and entrepreneur being together in the same room at the same time.

General Terms and Conditions: the present General Terms and Conditions of the Entrepreneur.

Article 2 - Identity of the entrepreneur

Factory Sales


T 010 - 261 8006
KVK 86218522
VAT number NL863898877B01

Article 3 - Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order that is concluded between the entrepreneur and the consumer.

Before the remote agreement is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general conditions at the entrepreneur to see and they are at the consumer's request as soon as possible be sent free of charge.

If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the text of these general conditions may be made available to the consumer by electronic means in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general conditions can be viewed electronically and that, at the consumer's request, they will be sent electronically or otherwise free of charge.

In the event that in addition to these general conditions also specific product or service conditions apply, the second and third paragraphs shall apply mutatis mutandis and the consumer can in case of conflicting general conditions always rely on the applicable provision that is most favorable to him.
If one or more provisions in these general conditions at any time are wholly or partially invalid or void, the agreement and these conditions for the rest remain in force and the provision concerned will in mutual consultation immediately be replaced by a provision that the meaning of the original as far as possible.

Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.

Uncertainties about the interpretation or content of one or more provisions of our terms and conditions, should be interpreted 'in the spirit' of these terms and conditions.

Article 4 - The offer

If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images these are a true reflection of the products and / or services. Obvious mistakes or obvious errors in the offer will not bind the entrepreneur.

All images, specifications data in the offer are indicative and can not be a reason for compensation or dissolution of the agreement.

Images of products are a true representation of the products offered. Entrepreneur cannot guarantee that the colors shown will exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

the price including taxes;

the cost of shipping, if any;

The way in which the agreement will be established and what actions are necessary for this;

Whether or not the right of withdrawal applies;

The method of payment, delivery and execution of the agreement;

The period for accepting the offer, or the period within which the entrepreneur guarantees the price;

the level of the rate for distance communication if the cost of using the technique for distance communication is calculated on a basis other than the regular basic rate for the means of communication used;

Whether the contract is archived after its conclusion, and if so, in what manner it can be consulted by the consumer;

The way in which the consumer, before the conclusion of the contract, can check the data provided by him in the context of the contract and, if desired, correct them;

any other languages in which, besides Dutch, the agreement may be concluded;

the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and the minimum duration of the distance contract in the event of an extended transaction.

Article 5 - The agreement

The agreement comes into effect, subject to the provisions of paragraph 4, at the time of acceptance by the consumer of the offer and the fulfilment of the conditions set therein.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as the agreement of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur may - within legal limits - obtain information on whether the consumer can meet his payment obligations, as well as all those facts and factors relevant to a sound conclusion of the distance contract. If the entrepreneur, on the basis of this research, has good reason not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation.

The entrepreneur will include with the product or service to the consumer the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

The visiting address of the establishment of the entrepreneur where the consumer can go with complaints;

The conditions under which and the way in which the consumer may exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;

The information about warranties and existing after-purchase service;

the data included in article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this data to the consumer prior to the execution of the agreement;

The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of an enduring transaction, the provision in the previous paragraph shall apply only to the first delivery.

Every agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.

Article 6 - Right of withdrawal

Upon delivery of products:

When purchasing products, the consumer has the possibility of dissolving the contract, without giving reasons, during 14 days. This cooling off period commences on the day after receipt of the product by the consumer or a previously designated by the consumer and the entrepreneur announced representative.

During the cooling-off period the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to judge whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, according to the entrepreneur provided reasonable and clear instructions.

When the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of the model form or by means of another means of communication such as e-mail. After the consumer has made known to use his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of posting.

If, at the end of the periods specified in paragraphs 2 and 3, the customer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

When providing services:

In case of delivery of services, the consumer has the opportunity to dissolve the contract without giving reasons for at least 14 days, starting on the day of entering into the agreement.

To make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur in the offer and / or at the latest at delivery.

Article 7 - Costs in case of withdrawal

Indien de consument gebruik maakt van zijn herroepingsrecht, worden er 30% annuleringskosten in rekening gebracht voor de gemaakt kosten.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 14 days after the withdrawal. This is subject to the condition that the product has already been received back by the merchant or conclusive proof of complete return can be provided. Reimbursement will be made via the same payment method used by the consumer unless the consumer expressly agrees to a different payment method.

If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any reduction in the value of the product.

The consumer cannot be held liable for a reduction in the value of the product if the entrepreneur has not provided all the legally required information about the right of withdrawal, this should be done before the conclusion of the purchase agreement.

Article 8 - The price

During the validity period mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned with the offer.

Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and:

they are the result of statutory regulations or provisions; or

the consumer is authorized to terminate the contract on the day on which the price increase takes effect.

The prices mentioned in the offer of products or services include VAT.

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of misprints and typesetting errors. In case of misprints, the company is not obliged to deliver the product at the incorrect price.

Article 9 - Conformity and warranty

The entrepreneur guarantees that the products and / or services meet the agreement, the specifications listed in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the agreement existing legal provisions and / or government regulations. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer under the agreement can assert against the entrepreneur.

Any defects or wrongly delivered products should be reported to the entrepreneur in writing within 2 months after delivery. Return of the products must take place in the original packaging and in new condition.

The warranty period of the entrepreneur corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

the consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties;

the delivered products have been exposed to abnormal conditions or are otherwise carelessly handled or contrary to the instructions of the entrepreneur and / or on the packaging;

the inadequacy is wholly or partly the result of regulations which the government has laid down or will lay down with regard to the nature or quality of the materials used.

Article 10 - Delivery and execution

The entrepreneur will take the utmost care in receiving and carrying out orders for products and in assessing applications for the provision of services.

The place of delivery is the address that the consumer has made known to the company.

Subject to what is stated in paragraph 4 of this article, the company accepted orders expeditiously but not later than 30 days, unless consumer has agreed to a longer delivery period. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this within 30 days after the order was placed. The consumer in that case has the right to terminate the contract without penalty. The consumer is not entitled to compensation.

All delivery periods are indicative. The consumer cannot derive any rights from any deadlines mentioned. Exceeding a term does not entitle the consumer to compensation.

In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will endeavor to provide a replacement item. At the latest upon delivery, it will be clearly and comprehensibly reported that a replacement article is being delivered. With replacement items, the right of withdrawal cannot be excluded. The cost of any return shipment shall be borne by the entrepreneur.

The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless otherwise expressly agreed.

Als de klant bij het bestellen van het product zelf het verkeerde adres heeft ingevuld ligt het risico bij de klant en moet de klant zelf zorgen dat dit product bij hun thuis komt of retour wordt gestuurd naar Fabrieks Verkoop. Fabrieks Verkoop werkt met een automatisch systeem waarin de pakketlabels automatisch gegenereerd worden. De klant kan met de track en trace mail zelf het adres later aanpassen. Fabrieks Verkoop kan het product nogmaals naar het juiste adres opsturen, alleen de bezorgkosten van €10,95 zijn dan voor de klant.

Article 11 - Payment

As far as no other date has been agreed, sums payable by the consumer should be paid within 7 working days after the start of the reflection period as referred to in article 6, paragraph 1. In case of an agreement for the provision of a service, this period shall start after the consumer has received the confirmation of the agreement.

The consumer has the duty to immediately report inaccuracies in payment data provided or mentioned to the entrepreneur.

In the event of non-payment on the part of the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 12 - Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure
Complaints about the implementation of the agreement must be fully and clearly described and submitted to the entrepreneur within 2 months after the consumer has found the defects.

Complaints submitted to the trader will be answered within a period of 14 days, calculated from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the Entrepreneur, the Entrepreneur will, at its option, either replace or repair the delivered products free of charge.

Article 13 - Disputes

Contracts between the entrepreneur and the consumer to which these general conditions relate, are exclusively governed by Dutch law. Even if the consumer lives abroad.

The Vienna Sales Convention does not apply.

Article 14 - Additional or different provisions

Additional provisions or provisions that deviate from these general conditions may not be to the detriment of the consumer and should be recorded in writing or in such a way that the consumer can be stored in an accessible manner on a durable data carrier.

Artikel 15 – Algemene voorwaarden betalingssystemen

Billink Nederland:
“Indien u voor de betaalmethode “achteraf betalen met Billink” kiest, dient u binnen de gestelde betalingstermijn het bedrag te voldoen aan Billink B.V. (hierna: “Billink”). Alle rechten uit hoofde van de vordering worden op het moment van bestelling door ons overgedragen aan Billink, die de inning van de factuur zal verzorgen.
Uw gegevens worden door of namens Billink getoetst en geregistreerd in haar systeem. Deze gegevens kunnen onder meer worden gebruikt voor de incassering van openstaande vorderingen, in de zin van de Algemene Verordening Gegevensbescherming gerechtvaardigde marketingdoeleinden, dataverificatie en de toetsing van bestellingen in de uitvoering van het acceptatiebeleid van overige bij Billink aangesloten organisaties en/of webshops.
Billink behoudt zich het recht voor om uw verzoek om gebruik te maken van achteraf betalen te weigeren, eventueel onder opgave van redenen.
De gehanteerde betalingstermijn is een fatale termijn. Bij niet tijdige betaling is de klant zonder ingebrekestelling in verzuim en is Billink gerechtigd vanaf de vervaldatum van de factuur maandelijks wettelijke (handels)rente (waarbij een gedeelte van een maand als hele maand wordt beschouwd) in rekening te brengen. Billink is bovendien gerechtigd buitengerechtelijke incassokosten op grond van het Besluit Vergoeding voor buitengerechtelijke Incassokosten (BIK) bij de klant in rekening te brengen. In geval van zakelijke klanten is Billink tevens gerechtigd herinnerings- en aanmaningskosten bij de klant in rekening te brengen, onverminderd het recht van Billink om de daadwerkelijk gemaakte kosten bij de klant in rekening te brengen indien deze het aldus berekende bedrag te boven mochten gaan. Deze kosten bedragen minimaal 15% van de hoofdsom met een minimum van 40 euro voor consumenten en 75 euro voor bedrijven. Billink is tevens gerechtigd de vordering aan een derde over te dragen. Hetgeen in het voorgaande met betrekking tot Billink is bepaald gaat in dat geval tevens over op de derde aan wie de vordering is overgedragen.

Billink Belgie:
De niet betaling van de factuur op de vervaldatum leidt tot het opstarten van interne en externe rappelprocedure. Van rechtswege en zonder ingebrekestelling zal per verstuurde interne rappel van Billink een forfaitaire administratieve kost à € 12,50 in rekening gebracht worden. Van zodra Billink verplicht is de vordering over te maken aan een gespecialiseerd invorderingsbureau, dit wegens blijvende wanbetaling, wordt de vordering eveneens verhoogd met een forfaitair schadebeding, uit hoofde van niet-betaling, van 20% met een minimum van € 10 alsmede een verwijlsintrest a rato van 12 % per jaar, berekend op het bedrag van de factuur vanaf de datum van verzending van de factuur. De kosten verbonden aan deze overdracht van dossier alsmede de vergoeding voor de inning van de verschuldigde bedragen worden forfaitair begroot op € 35,00 en blijven volledig ten uwe laste, dit onverminderd de hierboven beschreven kosten voor interne rappels, forfaitair schadebeding en verwijlsintresten. De rechtbanken van het gerechtelijk arrondissement Antwerpen zijn als enige bevoegd om geschillen betreffende de betaling of de uitvoering van onze leveringen te beslechten.